Privacy Policy

Information we may collect

To provide an online casino account and related services, Spin96 Casino may handle information that identifies you or can reasonably be connected with you. The information collected depends on how you use the website, the services you request and the checks that may be required before or during account use. We aim to collect information that is relevant to these purposes and do not ask for information that is unrelated to operating the service.

Account and contact information

• Your name, date of birth and other basic identity details provided when registering or updating an account.
• Contact details, such as an email address, and information used to communicate with you about your account or requests.
• Login details, account preferences, responsible gaming settings and records of communications with customer support.
• Information you provide when entering promotions, completing forms or otherwise interacting with the website.

Verification and compliance information

We may need to review identity or other verification information to help confirm that an account is being used by the correct person. This can include copies or details from identity documents, proof of age, information about your address or other information reasonably needed for verification. We may also handle information used for anti-fraud, account security, safer gambling and financial crime prevention checks. These checks help protect players, the platform and the wider payment and gambling environment.

Payment and transaction information

When you deposit, withdraw or otherwise use a payment service, we may receive payment-related details, transaction history, amounts, dates, account activity and records of the payment method used. Where payment processing is carried out by another provider, that provider may handle information under its own privacy terms. We use transaction information to operate your account, process requested activity, investigate unusual transactions, provide support and meet legal or compliance obligations.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, approximate location based on technical signals, pages viewed, referring pages, access times and information about how you interact with the website. We may also receive information about errors, performance and security events. This information helps us keep the website working, understand general usage, prevent abuse and improve the player experience.

How we use personal information

Personal information is used for clear and legitimate operational purposes. The purposes can vary depending on the information involved and the way you interact with Spin96 Casino. In general, we may use information to:

• Create, maintain and administer your account.
• Provide website features and services that you request.
• Confirm your identity, age and account information where checks are required.
• Process deposits, withdrawals and other account transactions through available payment services.
• Detect, prevent and investigate fraud, abuse, unauthorised access, money laundering, collusion and other harmful or unlawful activity.
• Protect the security, availability and integrity of the website, systems, players and payment processes.
• Provide customer support, respond to questions and resolve complaints or account issues.
• Understand website performance and usage so that features, content and security controls can be improved.
• Send service-related messages, including account, security, transaction and policy updates.
• Send marketing or promotional communications where permitted and where you have given the required consent or otherwise have a valid basis to receive them.
• Meet applicable legal, regulatory, tax, accounting, court, law enforcement and other official requirements.
• Establish, exercise or defend legal rights and manage disputes, claims or investigations.

We may combine information from different interactions with the website where this is reasonably necessary for account administration, security, verification, support or other purposes described in this policy. We do not treat every piece of information in the same way. Access to sensitive account, verification and transaction information is limited to people or service providers who need it for an authorised purpose.

Marketing communications

You can choose whether to receive marketing communications where those choices are offered. Marketing messages may include information about website features, offers or other updates. You can withdraw consent or opt out by using an unsubscribe option in a marketing message, by changing available account preferences or by contacting support@spin96casino.click. Withdrawing marketing consent does not affect essential service messages, such as security notices, transaction updates or information about your account.

Service providers and sharing

Information may be shared with carefully selected providers that help operate the website and services. Examples can include payment processors, identity and verification providers, technology and hosting providers, security services, analytics providers, customer support tools and professional advisers. These parties should receive only the information reasonably needed for their role and are expected to handle it securely and in accordance with applicable requirements. Information may also be disclosed where necessary to comply with a valid legal request, protect rights and safety, investigate suspected wrongdoing or support a business transfer or restructuring.

Cookies, security and data storage

Cookies and similar technologies

Spin96 Casino may use cookies and similar technologies to remember preferences, keep you signed in, support account and security functions, understand website activity and measure performance. Some cookies are necessary for the website to operate, while others help us analyse use or personalise certain features. Cookies may be set by us or by service providers working on our behalf. You can manage, restrict or delete cookies through your browser settings. If you block or remove necessary cookies, some website features may not work correctly, and your preferences may need to be entered again.

Security measures

We use reasonable technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure. The measures used may include access controls, authentication processes, monitoring, secure transmission methods, system maintenance and staff or provider procedures. No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep your login information confidential, use a secure device and contact us promptly if you suspect unauthorised account activity.

Storage and retention

Personal information may be stored electronically and may be processed by service providers in Australia or other locations, subject to applicable privacy and security requirements. We retain information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or de-identified, subject to technical, legal and operational considerations.

Your privacy choices and rights

Depending on your circumstances and the privacy requirements that apply to your request, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent where processing is based on consent. You may also be able to object to certain uses, ask for limits on particular processing or request information about how a decision was made, where these options are available under applicable requirements.

How to make a request

To exercise your privacy rights, ask a question about this policy or make a data request, contact support@spin96casino.click. Please explain what you are requesting and include enough information for us to understand and locate the relevant account or records. We may need to verify your identity before responding, particularly where a request involves account, payment or verification information. This is a security step designed to help prevent information being disclosed to the wrong person.

• Access: ask for a copy or general description of the personal information we hold about you.
• Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where appropriate.
• Deletion: ask us to remove personal information that is no longer needed or that we are not required to retain. Deletion may be limited where records must be kept for legal, security, dispute or account administration purposes.
• Marketing consent: withdraw consent to marketing communications or ask us to stop using your information for direct marketing. Essential account and security communications may still be sent.

We will review requests fairly and respond within a reasonable period, taking account of the nature and complexity of the request. In some cases, we may ask for further information, explain why a request cannot be completed in full or provide another appropriate solution. If you are unhappy with how a privacy request is handled, you can contact us again with further details so the matter can be reviewed.

Policy updates

This Privacy Policy may be updated when our services, information practices or applicable requirements change. The latest version will be made available on the website. We encourage you to review this page from time to time. Where an update is important, we may provide an additional notice through the website or by using the contact details associated with your account. Continued use of the website after an updated policy is published may be subject to the revised terms, to the extent permitted by law.