Responsible Gaming

Our approach to safer gambling

Responsible gaming means making informed decisions about when, how often and how much you gamble. It also means understanding that every wager carries a risk of loss. Online casino games are based on chance, and there is no guaranteed strategy, system or pattern that can ensure a win. Previous results do not determine future outcomes.

Spin96 Casino encourages players in Australia to view gambling as a leisure activity that should fit comfortably within their personal circumstances. Only gamble with money you can afford to lose after essential expenses have been covered. Money needed for rent, mortgage payments, food, utilities, education, transport, savings or other financial commitments should never be used for gambling.

Gambling is not a suitable solution for financial pressure, debt, stress or personal difficulties. Trying to recover losses by placing larger or more frequent bets can increase the risk of further loss. This behaviour is sometimes called chasing losses. If you notice that you are gambling to win back money already lost, consider stopping and taking a break.

Basic principles for safer play

• Gamble only if you are of the minimum legal age and permitted to use online gambling services in your location.
• Set a personal spending limit before you start and keep to it.
• Decide how long you will play before opening a gambling session.
• Take regular breaks and avoid playing when you are tired, upset, stressed or under the influence of alcohol or other substances.
• Do not borrow money, use credit intended for essential expenses or sell belongings to fund gambling.
• Do not treat winnings as guaranteed income or use gambling to meet financial goals.
• Keep gambling separate from everyday household finances wherever possible.
• Stop playing when your planned time or spending limit has been reached.

Tools and practical ways to stay in control

Small, deliberate steps can make it easier to keep gambling within boundaries. Before starting a session, decide the amount you are prepared to spend and the point at which you will stop. A budget is most useful when it is set before emotions, excitement or losses influence your decisions.

Use limits where available

Depending on the services available through your account and the applicable requirements, safer gambling controls may include deposit limits, wagering or spending limits, session reminders, breaks, temporary account restrictions or self-exclusion. The availability and operation of particular controls can vary. Review the options displayed in your account and use the support features provided on the website if you need assistance understanding them.

• Choose a limit that reflects your actual disposable budget, rather than an amount you hope to win.
• Consider setting daily, weekly or monthly boundaries before gambling.
• Use reminders or alarms to help monitor the length of a session.
• Keep a personal record of deposits, withdrawals, wins, losses and time spent playing.
• Avoid increasing a limit immediately after a loss or during an emotional moment.
• Consider taking a planned break from gambling even if you have not experienced a significant problem.
• If you feel unable to stay within your chosen limits, stop gambling and consider self-exclusion or professional support.

Self-exclusion and breaks

Self-exclusion is a stronger step for people who want to prevent themselves from accessing gambling services for a period of time. If you decide that a break or self-exclusion is appropriate, follow the relevant account or support process available through Spin96 Casino. Do not create another account or use another person's account to get around a restriction. If gambling is causing harm, a longer-term exclusion and independent support may be helpful.

A break should be treated seriously. During a break, remove saved payment details where practical, avoid gambling-related promotions and ask someone you trust to support your decision. If you are concerned about access to money, consider speaking with your bank or a qualified financial counsellor about additional safeguards.

Recognising when gambling may be a problem

Problem gambling can develop gradually, and it may affect people from any background. You do not need to wait until the situation becomes severe before asking for help. A useful first step is to consider how gambling affects your money, time, relationships, work, studies, sleep and mood.

Possible warning signs

• Spending more time or money gambling than you originally planned.
• Increasing the size or frequency of bets to achieve the same excitement.
• Feeling restless, irritable or uncomfortable when trying to reduce or stop gambling.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Chasing losses or believing that a big win is needed to solve financial problems.
• Hiding gambling activity, deposits, losses or account statements from family or friends.
• Borrowing money, missing bills or using essential funds to continue gambling.
• Arguing with people close to you because of gambling.
• Neglecting work, study, health, sleep or other responsibilities.
• Feeling guilt, shame, anxiety or low mood after gambling.
• Trying to stop or cut back several times without being able to do so.
• Gambling for longer or spending more after deciding that you would stop.

One sign does not provide a diagnosis, but several signs may indicate that gambling is no longer staying within safe boundaries. You can take action at any stage. Stop playing, apply available account restrictions and speak with a qualified support professional or someone you trust.

Protecting other people from gambling harm

Do not allow another person to use your account, and do not use another person's account. Keep your login information, payment details and identity documents secure. If you have concerns that a young person or vulnerable adult may access gambling services, use appropriate device controls and keep accounts and payment methods protected. Gambling should never be presented to children as a normal way to earn money.

Getting help and taking the next step

If gambling is affecting your finances, relationships, health or sense of control, consider seeking help as soon as possible. Support may be available through recognised Australian gambling-help services, a general practitioner, psychologist, counsellor, financial counsellor or local health service. These professionals can help you understand what is happening, make a practical plan and identify further support.

You can also speak with a trusted family member, friend or support person. Telling someone can reduce the pressure of dealing with the issue alone. If discussing gambling feels difficult, you may wish to write down what has been happening, including your spending, time spent playing, debts, emotions and attempts to cut back.

If you are experiencing financial harm

Do not try to solve gambling-related debt by gambling more. Pause gambling and make a list of essential bills, debts and available income. A qualified financial counsellor may be able to help you review your situation and consider realistic options. Avoid high-cost borrowing or informal loans made under pressure. If another person manages household finances with you, consider involving them in the plan.

If you are in immediate danger

Gambling harm can sometimes contribute to serious emotional distress. If you or someone else is in immediate danger, contact emergency services or attend the nearest emergency department. If you are having thoughts of self-harm, seek urgent assistance from a qualified crisis or health service in Australia. Spin96 Casino cannot provide medical, financial or crisis counselling, but seeking prompt professional help is important.

For questions about safer gambling features on this website, review the responsible gaming information in your account and use the available support or contact options. We may ask for information needed to apply account restrictions or respond to a safer gambling request. Our goal is to support informed choices while recognising that each player is responsible for deciding whether gambling is appropriate for them.

1. Pause and do not place another bet while you decide what to do.
2. Review your recent gambling and identify the amount of money and time involved.
3. Set an appropriate limit, break or exclusion using the available account options.
4. Tell a trusted person what is happening.
5. Contact a qualified Australian support service, health professional or financial counsellor.
6. Follow your plan and ask for further help if you cannot maintain the change.